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SHIPPING
AND RETURN POLICIES
Lifetime Warranty on the wood frames (excluding
pine) of all reformers, cadillacs/trap tables, and reformer
combinations. 10 Year Warranty on ladder barrels, wunda
chairs, combo chairs, and wall units. 1 Year Warranty
on all springs and other mechanical wear parts. You are
responsible for the cost of returning products to us for
warranty adjustment. All returned products must be accompanied
by proof of purchase and a Return Merchandise Authorization
(RMA) number clearly marked on the outside of the package.
Call 1-800-5 PILATES (or 1-800-574-5283) to receive an
RMA number. You are responsible for any damage or loss
during shipment back to us. You are responsible for the
cost of return freight to you in the event we decline
to make a warranty adjustment. We do not accept responsibility
for any items returned without an RMA number clearly marked
on the outside of the package. Limitation of Liability
THE FOREGOING IS OUR EXCLUSIVE WARRANTY AND IS IN LIEU
OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE.
IN NO EVENT SHALL TEAGUE PILATES BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES.
Customer Satisfaction Policy Except for equipment and
items identified below, your purchase is protected by
our 30-day money back guarantee. If you wish to return
an item, please contact us within 30 days from the date
of shipment. We will gladly exchange the returned item,
issue a credit, or issue a refund. Shipping and handling
charges on sent and returned items are non-refundable,
and equipment must be returned in its original packaging.
Custom items may not be returned. This includes items
with custom upholstery. Equipment that may not be returned:
reformer combination units, wooden reformers, cadillacs,
(trapeze tables), reformer/cadillacs and cadillac/reformer,
reformer wall unit combinations, wall units, ladder barrels,
wunda chairs, arm chairs and combo chairs. Other items
that may not be returned: springs, loops, fuzzies, footstraps,
ankle velcro straps, extension straps, mats, handles,
pads, nylon handles, leather handles, foam rollers. Shipping
Crated equipment sent via freight companies; most large
equipment, such as classic reformers, cadillacs, and reformer
combos, are packed in crates and shipped via a freight
company. Chairs are shipped in cartons. All orders come
curbside delivery unless otherwise requested. Any deliveries
taken indoors must be arranged with the shipping company
and there will be an extra charge. With both delivery
services, you are responsible for setting up your equipment.
Uncrating and assembling it.
IMPORTANT: Uncrating instructions are sent via
email or attached to the outside of the crate. To avoid
damaging your equipment, read the uncrating instructions
before removing the top from the crate. Curbside delivery
(If chosen) of your equipment will be delivered to the
outside of the building. You are then responsible for
uncrating your equipment, bringing it inside, and disposing
of the crate. Cartoned products sent via UPS normally
arrive within 5-7 business days in the continental United
States. International and overseas shipments; Please contact
us for details.
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